Privacy Policy

What Information We Collect

We collect very limited information about you when you use our App. We also collect information about your customer when they use your site. The information collected may include:

Information collected about you from our App:

• Store information: Store ID, Store plan, Store domain
• Store owner information: Name, Email address, Country, ZIP code, City, Phone number
• App-related information: Date of installation, Upgrade/Downgrade, Uninstallation, Payment history, All operations inside the App, Device used, Browser information (type, version, language), Operating system

Information collected about your customer from our App:

• User’s action taken on your site which shows an error and is recorded in the browser console
• A cookie is set to identify unique users. This is an anonymous cookie with no information to identify the user directly

How We Collect the Data

We gather your information through multiple sources, including directly from the relevant individual, via their Shopify account, or by utilising the Cookies technique.

Cookies:

We may use cookies to collect information about your use of our App. Cookies are small data files stored on your device that help us improve the App and your user experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. (refer to this http://www.allaboutcookies.org.)

How We Use Your Information

We use the information we collect to provide, maintain, and improve our App. We may also use your information to communicate with you about new features or products, and to send you promotional messages and offers.

How We Share Your Information

We may share your information with third-party service providers (GA) who help us operate our App or process transactions on our behalf. We may also share your information with our affiliates, business partners, or as required by law or to protect our rights and interests.

Your Rights

The provision of any information to us is entirely voluntary on your part. While you are under no obligation to share your personal data, please note that we cannot provide you with our Services if you choose not to do so.

You have the following data protection rights:

• Access and Rectification: You have the right to contact us to inquire about any information we hold about you and the purpose for which it is being used. You may also request that any inaccurate, incomplete, or outdated data be rectified.
• Restriction and Deletion: You have the right to request the restriction of information processing or the deletion of your personal data held by ErrorLog and our third-party service providers. However, if your personal data is currently in use for legitimate purposes, we may defer or deny your request.
• Consent Withdrawal: You may withdraw your consent to the processing of your personal data at any time, without affecting the legality of processing based on your prior consent.
• Data Portability: If technically feasible, you have the right to transfer, move, or copy your personal data for reuse for your own purposes.
• Objection: You have the right to file a complaint regarding the processing of your personal data with a data protection supervisory authority.
• Unsubscription: ErrorLog may send you emails containing newsletters or marketing content. If you do not wish to receive any further emails from us, simply click on the unsubscribe hyperlink and follow the instructions provided.

You can request to manage your personal information and exercise your right under GDPR by contacting us at [email protected]. Kindly note that we may require identity verification before responding to any requests.

Security

We take reasonable measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Data Retention

We retain all collected information until one of the following actions occurs:

• You explicitly exercise your right to delete the data.
• You uninstall the app, all of your data will be deleted after 30 days from our system.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our Site prior to the effective date of the changes. Your continued use of our Site and App after the effective date constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or comments about this Privacy Policy or our practices, please contact us at:

• Email: [email protected]